SafeDish

Support

SafeDish reads menus, labels and plates with your camera and tells you, dish by dish, whether it fits your faith restriction, your allergies and your diet goal. Most questions are answered below; for anything else, write to us.

contact@tinystudio-llc.com We answer within two working days. Include the email you signed in with; if it is about a scan, a screenshot of the result helps.

Getting started

  1. Sign in with Apple, Google, or an email and password.
  2. Set up your profile: faith restriction (and, for halal, how strict you want to be), allergies, and an optional diet goal with daily targets. You can change any of this later in Settings.
  3. Tap the round scan button and photograph a menu, a food label, an ingredient list, a barcode, or the plate itself. Or pick a photo from your library.
  4. Results arrive in 20 to 90 seconds. You can leave the app; the scan continues and appears in History.

Reading a verdict

Every dish gets three independent answers. Each is shown as a colour, a symbol and a word, so none of them depends on colour alone.

HalalNothing on the menu or label suggests a problem. It is still a reading of what is written, not a certification.
MashboohDoubtful. Something needs checking — how the meat is sourced, whether alcohol is used in cooking, a shared fryer, gelatin or rennet of unknown origin. The card gives you the exact question to ask, in the menu's language.
HaramA clear conflict: pork or a pork derivative, alcohol as an ingredient, or similar.
Clear / Caution / AvoidThe allergy verdict, including ingredients a menu does not spell out but a dish almost always contains.
MacrosEstimated calories, protein, carbs and fat, checked against your goal. Solid dots mean the estimate is grounded in a food database; hollow dots mean it is the model's estimate and should be trusted less.

When the app is unsure, it says so — it will choose "mashbooh" or "caution" over a confident answer it cannot back up. A cautious flag is a feature.

Why did a dish come back as mashbooh when I know the restaurant is halal?

SafeDish only knows what is on the menu. If the menu does not say the meat is halal, the app cannot assume it, so it asks you to confirm. Setting your strictness to Relaxed in your profile lowers how readily it flags sourcing and cross-contamination.

The dish name or translation is wrong

Handwritten menus, low light and unusual scripts are the hard cases. Retake the photo closer, flat and well lit. If a translation is still wrong, email us the screenshot — every reported case improves the next release.

Languages

The app runs in English, Arabic, French, Indonesian, Turkish, Hebrew, German, Spanish, Malay and Portuguese. Change it any time in Settings → Language; results are written in the language you were using when you scanned. The menu itself can be in any language — the kitchen question is always written in the menu's language so you can show it to staff.

Subscription and billing

Setting up your profile is free. Scanning requires SafeDish Pro: monthly, yearly, or a one-off 7-day Trip Pass for travel. Prices are shown in your local currency on the paywall. Everything you have already scanned stays available whether or not you are subscribed.

Cancelling

Subscriptions are billed and managed by Apple. To cancel: iPhone Settings → your name → Subscriptions → SafeDish, or Settings → Manage subscription inside the app. Cancel at least 24 hours before the renewal date; you keep access until the period ends. The Trip Pass does not renew.

Refunds

Refunds are decided by Apple, not by us. Request one at reportaproblem.apple.com within 90 days of the charge.

New phone, or "it says I'm not subscribed"

Sign in with the same account, then tap Restore purchases on the paywall. If the App Store account that paid is different from the one on the phone, restore from that App Store account.

Your account and data

Delete a scan, or all scans

Open a scan in History and choose Delete, or use Settings → Delete all scans. The stored photo goes with it.

Delete your account

Settings → Account → Delete account. This removes your account, profiles, scans, photos and daily log immediately and permanently. Cancel your subscription with Apple first; deleting the account does not cancel it.

Get a copy of your data

Email us from the address on your account and we will send a machine-readable export within 30 days.

Apple Health

Optional. When connected, dishes you mark as eaten are written to Health, and calories logged in other apps are counted in your daily total. Health data stays on your phone. Revoke access in the Health app under Sharing → Apps → SafeDish.

Full details are in the Privacy Policy.

Scanning without a connection

You can photograph a menu with no signal; the photo is kept on your phone and analysed as soon as you are back online. If a queued scan fails three times, the app shows it as stuck with a retry — it is never dropped silently.

What SafeDish is not

SafeDish is powered by AI and is not a medical device. Verdicts and nutrition figures are estimates from what is visible on a menu or label. For severe allergies, coeliac disease or any medical condition, always confirm with the kitchen. A halal verdict is a reading of the menu, not a certification of the restaurant.

Known limits today: nutrition is estimated for a typical portion unless you scanned the plate itself; hidden ingredients can only be inferred from the dish, not seen; handwritten or damaged menus may be misread; and the app cannot know a restaurant's certification unless the menu states it.

Report a problem

A wrong verdict, a crash, a translation that misses — send it to contact@tinystudio-llc.com with a screenshot and, if you can, the photo you scanned. Reports about faith or allergy verdicts are looked at first.